Description

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines open the door to exciting career and development opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility-and Hyatt is no exception.

Your Role

Based in Dubai, the Content & Product Manager, MEA plays a key role in managing and optimizing Hyatt's hotel websites across EAME digital platforms. Reporting to the Digital & Direct Channels Director, MEA, you will build and maintain a content and product strategy that ensures Hyatt hotels across EAME deliver an exceptional user experience, drive direct bookings, and uphold the highest standards of digital quality and brand consistency.

Your Responsibilities

• Website Management & Optimization: Build and launch hotel websites, ensuring proper setup, booking functionality, and adherence to Hyatt's global brand standards.
• Content & Product Strategy Execution: Coordinate and implement website updates for new offers, seasonal campaigns, and promotions across multiple hotel properties.
• Campaign & Landing Page Development: Create dedicated landing pages for special hotel collections and promotional initiatives that inspire guest engagement.
• Technical Support & Maintenance: Provide daily technical support for hotel websites across the EAME region, including content updates, visual improvements, and user experience enhancements.
• Quality Assurance: Conduct quarterly content audits for hotels in the region-covering websites, SEO, and luxury audits-to ensure consistency and accuracy and to increase conversion rates.
• Performance Optimization: Monitor and elevate the region's Digital Content Score to enhance look-to-book ratios and online conversion rates.
• Innovation Leadership: Lead the implementation of Hyatt's Personalization Engine across EAME, leveraging AI and machine learning tools to deepen guest engagement and drive regional adoption.
• Collaboration & Process Improvement: Partner with stakeholders to refine content and product strategies, streamline website migration projects, and contribute to training and capability-building efforts across the region.