Description

Ecommerce and Marketplace Manager

Company Overview

Desire Bathrooms is a UK-based supplier of premium bathroom fixtures, radiators, and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct e-commerce channels.

Role Overview

Title: Ecommerce and Marketplace Manager

Location: West Bromwich, West Midlands (On-site)

Salary: £36,000 – £38,000 per annum + Commission (post-target period)

Job Type: Full-time, Permanent

Reports To: MD

Mission: Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website). Drive traffic, enhance listings, and grow conversions through effective e-commerce strategy and digital marketing.

Key Responsibilities:

Manage and update online marketplaces with accurate product information, pricing, and imagery.
Optimise product listings with engaging content, relevant keywords, and SEO best practices.
Develop and implement strategies to increase online traffic, conversion rates, and online sales.
Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns.
Ownership of Online P&L.
Analyse ecommerce performance using Google Analytics and other tools to report on KPIs.
Support retail partners in enhancing their online sales performance.
Coordinate with logistics and warehouse teams to ensure seamless order fulfilment.
Work with product, sales, and development teams to launch new and unique product offerings.
Oversee CRM, IT systems, and troubleshoot e-commerce platform issues.
Deliver exceptional customer experience by managing enquiries and improving the website UX.

Skills and Experience:

Proven experience of minimum 5 Years in ecommerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing.
Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms.
Understanding of SEO, PPC, and digital marketing strategies.
Proficiency in Google Analytics, Search Console, and reporting tools.
Deep experience with at least one Marketplace – Amazon, eBay, B&Q, or other major marketplaces.
Analytical mindset with ability to interpret and act on data insights.
Excellent written and verbal communication skills.
Strong multitasking and project management capabilities.
Knowledge of UX/UI design principles.

Preferred Qualifications:

Bachelor’s Degree in Marketing, Business, or a related field.
Experience in the bathroom, home improvement, or retail sector.
Familiarity with Klaviyo, Mailchimp, or other email marketing tools.
Basic knowledge of HTML/CSS for minor site adjustments.

Benefits:

Competitive salary and performance-based incentives.
28 Days Statutory Holidays + Birthday off.
Staff discounts on products.
Professional development and training opportunities.
Paid National Travel / Industry Fair attendance.
Friendly and supportive work environment.

Candidate Fit

This role is ideal for a hands-on ecommerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale Desire Bathrooms’ online performance